Privacy Policy

Last updated: October 22, 2024

This Privacy Policy describes how Antinol Europe (Vetz Petz Europe GmbH) ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from antinol.eu ("the Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

Personal Information We Collect

When you visit the Site, we collect personal information from you, which may include:

  1. Device Information: This is automatically collected and may include details about your web browser, IP address, time zone, and some cookies installed on your device. As you browse the Site, we also collect information about the web pages or products you view, referral sources, and how you interact with the Site. This is collected using:

    • Cookies: Data files placed on your device, often with an anonymous identifier. For more information, visit allaboutcookies.org.
    • Log Files: Track actions on the Site, collecting IP addresses, browser types, ISPs, referring/exit pages, and timestamps.
    • Web Beacons, Tags, and Pixels: Electronic files used to record information about browsing behavior.

  2. Order Information: When you make or attempt to make a purchase, we collect information such as your name, billing and shipping addresses, payment information (e.g., last four digits of credit card numbers), email address, and phone number.

Please note: We do not store complete credit card numbers. Payment providers securely store this information, and we only have access to the last four digits of your card for identification purposes.

When we talk about “Personal Information” in this Privacy Policy, we are referring both to Device Information and Order Information.

How We Use Your Personal Information

We use the information collected to:

  • Fulfill Orders: Including processing payment information, arranging for shipping, and providing invoices or order confirmations.
  • Communicate with You: For customer support, order-related updates, and marketing communications when aligned with your preferences.
  • Screen for Fraud: We use Device Information to identify potential risks and fraudulent activities, particularly IP addresses.
  • Optimize Site Performance: Using Device Information to generate analytics on browsing and marketing campaign effectiveness.

Sharing Your Personal Information

We share your personal information with third parties as needed to support our services:

  • Shopify: To power our online store. Learn more about how Shopify uses your personal information here.
  • Google Analytics: To understand site usage. Learn more about how Google uses your personal information here. Opt out of Google Analytics here.
  • Compliance and Protection: We may also disclose your personal information to comply with laws, respond to legal requests, and protect our rights.

Behavioural Advertising

We use your personal information to provide targeted advertisements or marketing communications that may interest you. You can learn more about targeted advertising from the Network Advertising Initiative.

To opt out of targeted advertising:

You can also use the Digital Advertising Alliance's opt-out portal for broader control over targeted advertising.

Do Not Track

We do not alter our data collection and use practices when we detect a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have rights to:

  • Access personal information we hold about you.
  • Request correction, updating, or deletion of your personal information.
  • Restrict processing, request data portability, or withdraw consent where applicable.

To exercise these rights, contact us using the details provided below.

If you are a European resident, please note that we are processing your information to fulfill contracts with you (e.g., order fulfillment) or pursue our legitimate business interests. Your information may be transferred outside Europe, including to Canada and the USA.

Data Retention

We retain your Order Information for our records unless you request its deletion.

Security and Retention of Your Information

We implement measures to protect your personal information but cannot guarantee perfect security. Retention depends on account maintenance, service provision, legal compliance, dispute resolution, or contract enforcement.

International Users

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the UK authorities.

Contact Us

For more information about our privacy practices, or to make a complaint, contact us by email or mail using the details below:

Vetz Petz Europe GmbH
Vetz Petz GmbH, Gramartstrasse at 56a/Top 1, 6020 Innsbruck, Austria
Email: hello-eu@antinol.eu

For applicable data protection laws, Vetz Petz Europe GmbH is the data controller.